Hi there,
I ordered my hoop a while ago and have been charged but have not received it. I did receive an e-mail saying that you guys were a little behind but then got an advertising for your valentine sales today.
I think that if you guys are so far behind you should try not to sell more until you catch up. I really needed that hoop for a class up here in Utah and have been borrowing my friends really heavy, old one.
You guys have beautiful hoops but it is disappointing to have had to wait so long,
STW
I ordered my hoop a while ago and have been charged but have not received it. I did receive an e-mail saying that you guys were a little behind but then got an advertising for your valentine sales today.
I think that if you guys are so far behind you should try not to sell more until you catch up. I really needed that hoop for a class up here in Utah and have been borrowing my friends really heavy, old one.
You guys have beautiful hoops but it is disappointing to have had to wait so long,
STW
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Salt Lake City
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Re: Where is my hoop?
Tue, February 5, 2008 - 1:20 PMHello Firefly,
I am sorry to hear that you have not received your order yet. We were a little behind during January, but we caught up pretty quickly. This makes me think that something else is going on with your order. Mishaps do happen from time to time, and we do everything we can to reconcile them. We always welcome emails or phone calls from customers if they have questions about the status of their order. If you could please provide me with your full name, I can have my staff research your order and find out what's going on with it. You are welcome to email me directly at rayna-at-hoopnotica-dot-com or call me at 877-464-6676. I look forward to resolving this for you!
Best,
Rayna
