Giving up?

topic posted Sat, September 8, 2007 - 3:03 PM by  Kahaz
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So, are we done hoping for a resolution? Anyone that is owed fans or refund-just sit quietly and forget it; write off the money as a bad deal but a good lesson?

Has ANYONE talked to Jenna? Is she capable of talking, emailing, phoning, writing? Is there some horrible reason why none of us can get satisfaction?

Just morbidly curious at this point. After 6 months I no longer believe in a good outcome.

Kitty
posted by:
Kahaz
Maine
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  • Re: Giving up?

    Sun, September 9, 2007 - 10:08 AM
    I've been trying to get a hold of her through mutual friends and so far I haven't had any luck....
    • Re: Giving up?

      Tue, September 11, 2007 - 7:07 AM
      her myspace page shows she last logged in 8/3
      profile.myspace.com/index.cfm
      • Re: Giving up?

        Tue, September 11, 2007 - 7:52 PM
        little bummed to hear she logged onto myspace in Aug but not here, all i know is that she has no internet or phone or car but i just have a hard time believeing she has not friends that will pick her up and let her use their computer for the day to get caught up. and if its something more than this i wish one of her friends would let us know what's really going on, we'd back her if we knew what was going on.
  • Re: Giving up?

    Mon, September 10, 2007 - 6:08 AM
    I guess I need to take it up with Payppal
    • Re: Giving up?

      Mon, September 10, 2007 - 2:20 PM
      well, at least you can take it up with paypal, my dance partner & I gave her money at a festival & still no fans. I'd be a lot less pissed & a lot more understanding if she'd just keep me updated on what's up.
  • Re: Giving up?

    Tue, September 11, 2007 - 8:35 PM
    ok, i have finally given up. I made a claim with paypal but its too late to get my money back. I paid $85 in May! Right now I am so broke and thinking about losing $85 is alot right now.

    paypal told me to file a claim with the government
    www.ic3.gov
    and they will get my money back. I will wait just a few days to think about it.

    I know she may be having hard times but you know, I worked for that money and for her to tell me she had them on hand and will send them now and then 4 months later still nothing. No sorry. I cant deal anymore. I have that old saying ringing in my ears about how you should never do business with friends! Because she is a dance sister I waited for these fans and now that I waited, I lost any chance of ever getting my money back! I am pretty mad now. I have had it.

    I am however also apprehensive about what the government will do if I do report so I will research it some and think about it before a decision like this.

    I am so bummed also. I had such high hopes about getting those fans and to be crushed by not even an acknowledgement from her, well, ya, I am pretty bummed and feel stupid.
    • Re: Giving up?

      Wed, September 12, 2007 - 9:36 AM
      Regarding the ICCC (internet crime complaint center) www.ic3.gov, I've filed complaints with them in the past for deadbeat Ebay sellers but they actually don't get your money back for you. What they do is gather info on internet crimes and refer the cases to law enforcement as needed, it's basically a reporting agency. Here's from their webpage.

      "IC3's mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding the rapidly expanding arena of cyber crime. The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations. For law enforcement and regulatory agencies at the federal, state, local and international level, IC3 provides a central referral mechanism for complaints involving Internet related crimes."

      Basically filing a complaint may help someone else in the future from being victimized by helping to compile info in a case against an individual so that charges can be brought against them. Think of it in the same terms as going to your local police department and telling them that someone stole your bike, yes it was a crime but in the grand scale of things it's not as important to law enforcement as other bigger crimes.

      I'm sorry to tell you all this but I just wanted you to know what using that site does for you, at this point if you didn't use a credit card through paypal then you have no recourse to get your fans or your money. If you did use a credit card then you should call the company and file a charge back claim with them, I'm so sorry....
      • Re: Giving up?

        Wed, September 12, 2007 - 9:39 AM
        Which is why I almost always use a credit card to pay for things through PayPal, even though PayPal doesn't want you to. A word of caution though that PayPal may not want to take your credit card in the future if you do issue a chargeback.
      • Re: Giving up?

        Wed, September 12, 2007 - 1:13 PM
        ".....at this point if you didn't use a credit card through paypal then you have no recourse to get your fans or your money."

        I wanted to clarify my above statement because in reading it again I think it might be misleading. As I've said before I don't know what's going on with Jenna but I'm sure it's something not good at all, I hope someone does check on her though and at least let me know through a pm...

        When I said in my above post as quoted here, that if you didn't use a credit card then you have no way to get your money or your fans, I should have said you really have no recourse to get your money back in terms of filing claims and the like. As far as getting your fans, I don't know for sure that you will not get them, who knows, some day they may show up.

        Also, If you need to file a charge back on your credit card then you have to do that directly through your credit card company, not Paypal.
  • Re: Giving up?

    Wed, September 12, 2007 - 11:33 PM
    no, paypals policy is that after 1.5 months, they cannot get my money back no matter what I used. I did use a credit card. It doesnt matter. As for the ICC whatever site. I think that what you said was my initial thought but the paypal guy I talked to told me that in some cases they did actually get money back, it was probibly cases where money was captered back or something. I dont know, in any case, I am apt to agree with you on the fact that I probibly have no way of getting my money back.
    • Re: Giving up?

      Thu, September 13, 2007 - 6:38 AM
      What Shahlah is referring to is going back to your credit card issuer (the bank or whatever whose name is on your card). There is a different time period, I believe within six months, in which they can issue a chargeback. PayPal does not want you to know about this because it's bad for them. Most people don't know about this because in the case of brick and mortars (physical stores that you go and shop with), non-receipt of goods is not a typical occurrence, and for other reasons the issuers usually end up siding with the store. In the case of internet businesses, however, they frequently side with the consumer because these usually fall into a category called "card not present" transactions (the merchant didn't actually see the card when you processed the transaction). Probably way more info than you needed, but you get the idea.

      But like I said, PayPal will not like it if you issue a chargeback even if you are within your rights to do so. You may have problems using a credit card with them in the future.
  • Re: Giving up?

    Thu, September 13, 2007 - 8:37 PM
    ok. ithink paypal was tied to my bank account. I have actually changed banks since then since I moved to Oregon from California. my account is still active down there so I will call them and see. wish I actually had money in it! LOL
  • Re: Giving up?

    Fri, September 14, 2007 - 7:01 AM
    It looks like Jenna was at Tribal Cafe
    tribalcafe.tribe.net/photos/...302cbdd9
    Wonder what the story is there......
    • Re: Giving up?

      Fri, September 14, 2007 - 7:05 AM
      • Re: Giving up?

        Fri, September 14, 2007 - 7:14 AM
        and she is listed as a vendor
        www.tribalcafe.info/Vendors.html
        • Re: Giving up?

          Fri, September 14, 2007 - 9:19 AM
          Hey kids - Sorry for your problems.

          Jenna is going throgh a rough patch. Her job changed dramatically, leaving her in the lurch. Right now I think she's without a car, phone or internet. She was at Tribal Cafe trying to sell enough to cover the vending costs and hopefully make a little bit of money to get back on her feet.

          I don't have contact with her at the moment because of the above issues. I know she wants to make things right but at present she's trying to keep a roof over her head.

          This is just an explaination.
          • Re: Giving up?

            Fri, September 14, 2007 - 1:41 PM
            I recognize that she's having issues, but it's still my money. She promised when she posted her in-stock fans that she would mail within 2 days of receiving payment. This was over two months ago. I'm giving her as much allowance as I can while still protecting my money. PayPal allows 45 days from payment to initiate a dispute. I waited until day 45. They then allow another 20 days to escalate the dispute to a claim. I waited until day 20. My claim is now sitting awaiting her response. *shrug*

            I have no doubt that she would TRY to make everything right, but it also seems that she's gotten in over her head and I worry that she would not be ABLE to fulfill all of the paid orders.
      • Re: Giving up?

        Fri, September 14, 2007 - 1:08 PM
        She's probably lucky some prepaid buyer didn't climb up onto the stage, snatch those fanveils out of her hands and run out the door. So, she had enough money to buy materials for fans to sell at Tribal Cafe but not enough money to buy materials for fans to fill the prepaid orders? Hmmm.
        • Re: Giving up?

          Fri, September 14, 2007 - 1:38 PM
          Kathryn, she did not buy materials for those fans, I believe they were stock that was left over. I know that's not much better because you'll say next that why couldn't she use that stock to fill other orders? I don't know the answer to that question, I only know that those were not new fans she was selling at TC, I was there vending too....
          • Re: Giving up?

            Fri, September 14, 2007 - 5:05 PM
            I was there too, and I know that she had nothing really to sell at all. She brought all the orders for people she thought might possibly be there to get them, and like maybe 10 leftover fans, plus some different kinds (not the long silk ones). So it's not as if she used your money to order a bunch of new stuff to sell to someone else... not that that is really a comfort, but it's true. I gave her my number and am totally down to help her with whatever she needs, but I think things are beyond bad for her at this point, so I'm not sure what's going on. I tried.
            • Re: Giving up?

              Fri, September 14, 2007 - 5:32 PM
              I don't think anyone is trying to accuse anyone of anything. Although I think 6 month is ridiculous I know that I would feel a whole lot better if I felt that I was being kept updated. I appreciate everyone's efforts in that regard.

              If Jenna were to actually contact me, I'd tell her that at this point I'd take either the fans or a refund and if she wanted to work something out (for instance, what's in stock) I'd be willing to negotiate. Unfortunately, there's been no communication by mail or snail, so I can't even be that accommodating.

              But, I'm glad to hear that she's not taking more orders in an effort to catch up with what's owed since that's kind of murky-morally and legally. Please-if you see her-suggest that finding a way to get on line to reassure personally everyone that's waiting will go a long way toward soothing the unruly.

              Kitty
  • Re: Giving up?

    Sat, September 15, 2007 - 2:50 PM
    I agree with that and still would like the fans, even if they come really late. Just want to know that after her heartache in life blows over, that it is in her character to make sure people get what they paid for or their money back. Its what I would I do. if I was in the predicament, I would one at a time pay off all who i owed or order the fans and get them to the people. But most of all, I would at least find a way to communicate this to people. please Jenna, if you read this, just a word that you have good character about this, would be nice!
    • Re: Giving up?

      Sun, September 16, 2007 - 6:42 PM
      just so everyone knows, i posted on FDHBD tribe that if anyone there was in contact with her and they could let her use their computer that there were several gals trying to contact her about fans they purchased some in stock and some ordered, she use to post there so thought maybe there might have been someone there who wasn't a part of this tribe.
  • Re: Giving up?

    Sun, September 16, 2007 - 7:07 PM
    First of all, I appreciate the ladies who are keeping us updated with what news they find out. Thank you! It's good to know we're not entirely forgotten. However...

    ...I'm still boggling at how she managed to get to an event as a vendor to sell her (hopefully) excess veils when she doesn't have a car...if she has a friend who would help with that much, why isn't she posting here to let us know what's going on? Certainly she has a friend who could lend her Internet access.

    Something about that just sounds weird to me.

    I've had to file a claim with Paypal as well, though I'd much prefer to have the veils. Like the others here still expecting merchandise, I have to protect my own investment, regardless of her business practices. Certainly, if she gets the merchandise, I would be quite willing to resend payment, provided she could reassure me that my order would be shipped the NEXT day, without fail.
  • Re: Giving up?

    Sun, September 16, 2007 - 10:33 PM
    ya i had a friend ask her from there and all she says over and over is that she was having problems with the mail. She is not straight about it.
    • Re: Giving up?

      Mon, September 17, 2007 - 1:03 PM
      I have huge issues with the mail out here. But I'm in Utah and it DOES that...five days it takes to get something across town b/c all mail goes 5 hours north to be sorted. But....CA is another story. Did she mean she was having trouble getting them shipped to HER?
      • Re: Giving up?

        Tue, September 18, 2007 - 9:40 AM
        More likely, "problems with the mail" is a variation on "the check (set of fans you ordered) is in the mail" excuse. I remain deeply suspicious that the fans she sold at Tribal Cafe were the "in stock" fans she sold 'back in July but then never shipped to anyone.
  • Re: Giving up?

    Tue, September 18, 2007 - 10:05 AM
    Hello gals!

    For those of you interested in the Tribal Cafe issue, let me clarify real quick. I drove her there. She brought the fans that you gls had bought with her and gave them to whomever showed up. It takes me several days, if not a couple weeks, to get through to her even though I live only 2 miles from her house because she has no phone, so I can't leave a message, and she lives in an apartment building that is on the lower-income-bracket side, so out of the few times I have left notes actually on her door, she has only gotten (I believe) one of them. I am assuming one of the idiot kids/teenagers that live there thinks that it's funny to take them (she lives right on the main road side, not in the back where it's sheltered from nutty passers-by). She has to hitch a ride in to work with her bf several hours before her shift begins, since his job starts earlier then hers does. By the time they get home, it's usually late enough that she doesn't have time to do things like run to the library to use their computers (which actually do filter from things like tribe), and the post office is closed. I have offered to let her use my computer, but, again, getting a hold of her, or being able to work out a time for her to come over is tricky. I am always more then willing to drive her anywhere, and she has used me to get things to the post office and do errands like picking up packing material before. But with as busy as I am, and as difficult as it is for her to get free time during the day, again, it's tricky. I will continue to keep trying, though, and I know that she is NOT planning on taking the money and running.

    I totally understand the irritation/annoyance/anger/fear in this situation. One of her fans was supposed to go to my own teacher, who has now missed 2 performances that she was going to use it for, and I know how upset this has made her. I am not excusing Jenna, nor trying to make excuses FOR her, just letting you know that what has been told is truly the naked, bare facts. Jenna is an honest woman, and she would never intentionally put anyone in this situation. Hopefully things will be able to cool down here soon and she can get a bit of her life back to where it should be.

    And I will keep on trying to help as much as I'm able :) She DOES have friends, it's just difficult to get things all put together :(
  • Re: Giving up?

    Tue, September 18, 2007 - 5:50 PM
    no what i was saying, is that she is telling everyone that she just had problems with the mail when in fact she just vacated all her customers do to her life issues. I never heard about her getting another shipment or anything and I dont even think she can afford it since she is phoneless, carless, and homeless. I had some friends in so Cali ask her about my fans and she kept saying it was the mail. but when you come here on tribe, people that are closer to her tell a different story. Also, i dotn think that all who didnt get there fans was because it was a postal issue.
  • Re: Giving up?

    Tue, September 18, 2007 - 5:53 PM
    thanx Karma, thats the most secure anyone has made me feel.
    • Re: Giving up?

      Tue, September 18, 2007 - 9:34 PM
      Just to let ya'll know. I was thinking of ordering fans from Jenna a few months ago, but after reading threads like this, I became scared I would never get my fans. I had gotten an invoice but decided not to purchase the fans. Anywho, today I got an email saying that Jennaspalace or something of that nature had cancelled my invoice. I don't know if this is done automatically or something that she has to do herself, but just thought I'd share.
      Happy shimmies
      Hope ya'll get your beautimous fans
      K

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