Hey!

I do think I have her business card somewhere at home, and that includes her phone number. Please send me a PM as reminder and I will let you know.

As far as I know her main issue was actually internet access so e-mails might not be the best way to contact her at this point. I think a simple conversation with her can figure this out. I would be upset also if that was my case but again, at least I am sure she will be more than happy to address your concerns via phone.

Hope everything can be solved in a civilized way and satisfying for both ends. =)

It did take a while to get my fans. I would say 5-6 months.

Sending you a PM with her number.

I am so sorry that your email was buried in the rest, and I know for sure that she wants all of her customers to be happy.

well, I am on month #3 and still no fans.

I'm in the same boat. Bought & paid for & no fans.I have only been waiting since end of July though.

yes, I had an ebay auction that never panned out after paying and paypal gave me my money back. I am sure they will and if many request it, then for sure they will. personally, I am going to hold out for a little longer. Now that I live in another state, I still have so many dance friends down that see her alot. I am waiting for word now.

actually before you lodge an official complaint to the government or whatever, make sure you try harder because maybe something happened to Jen and lodging an official complaint may ruin her life in some ways. Hold on, I will call around

thanx Rom, I also know Jen and she is sweet, as annoyed as I am about the communication thing, I was kinda beginning to think something happen. I had her number but then I moved 2 times in the last 3 months so I cant even find my head right now. Also, my friend just talked to her at tribal cafe, I am waiting to hear from him.

Five months, Jacqui?! That's ridiculous. For five months, Jenna has not been able to either send the veils to this dancer or refund her money?? I can't believe that. I'm really shocked that Jenna would let this happen. I suppose I have been exceedingly fortunate, in that I've never had anything way-lay me for as long as it seems Jenna has been, so pardon me that I have trouble understanding this. Maybe the delay with Jacqui's fanveils is just an accident, an oversight, maybe a missed e-mail or something...I want to give Jenna the benefit of the doubt...

...but I'm wondering if I'm going to end up the same. (For the record, I ordered and paid for my veils before the 7/13 cut-off date, when Jenna had advertised here that she would be taking another batch of orders to be shipped in August.)

Shalah, thanks a lot for answering some of our concerns (it helps to have any scraps of information we can receive), and please pardon me if I sound heartless--I am trying to understand. I would like to respond with some concerns that maybe you can clear up for me (and others as well)...

She has no income? What of the profit she's making off the fanveils we're all ordering (she sincerely has no other form of income, and hasn't for a half-year?)? I would suppose it's at least a 50%-75% mark-up on the fanveils, though I could easily be wrong. I'm guessing that must not be enough to cut it, for whatever circumstances she's in. I do wish her luck with her financial situation; certainly this confusion with the fanveils cannot be helping her.

But I'm really having trouble understanding why Jenna is having issues sending out product. We paid for the delivery when we paid for the veils, so I was under the impression that the S&H is covered, that she's not paying out-of-pocket for this. We've already paid for both the product and the delivery. She hasn't any friend who will drive her to UPS/post office/wherever to ship the veils we've paid for well in advance? Even if she only sent a couple a week, that'd still be progress over this. Maybe she is doing just that, for all I know.

Which brings me to my next concern: communication. If she could throw us but one scrap of information, it would help to ease our concerns. She doesn't have a single friend whose internet she could "borrow" to check her e-mails, if she can't do that at the library? Even if she could sign on for a moment through a friend's computer, just to update her Tribe page with news, that would be at least something to reassure us that we have not been forgotten.

Unfortunately, I have had to open a dispute through Paypal because of the narrow window in which Paypal will issue a refund (like another poster, I don't want to go through the hastle of the credit card company issuing a refund, though I would reconsider if I received some word from her). If she doesn't respond to the dispute by September 6th, then it will escalate to a claim and Paypal will become involved in the refund process. I really don't want to do that to her, but I have to protect my own investment, and I hope she would understand that. I know you say she's a wonderful person, but never having met her myself, I can't simply hope that she'll fulfill my order. I would never demand her to send me the merchandise with the condition that I will pay her upon receipt, then not answer any of her e-mails for a month, and fail to pay by the promised time. I don't understand why she would have opened the gates for a new flood of orders in July if she knew she wouldn't be able to deliver in August as promised. I'm sorry that she's having difficulties, but this is really poor business practice, and as pointed out above, this would not have been tolerated from any other random vendor.

I know none of us want to see her fail and suffer, none of us want to make things harder on her, but she has to respect our finances and expectations as well. Customer service can make or break a business; word-of-mouth is not to be discredited. I really want to give her rave reviews and I'm hoping she comes through.

I would feel better if I knew what she was doing to address our concerns. Even if you had to pass along her words to us, that would be enough, but I want a message, not just a reassurance that she's a good person.

Any help you can give in passing along messages to her and to us is VERY much appreciated, Shalah.

Persian gypsy said all the things I was wondering about. you know, I work hard as single mother and I try to make all the events I can and splurge on buying things. but you know, if Jenna is so broke with no job, why is she at tribal cafe? How did she afford that? And the whole no job for 1/2 year, I mean really, the fans are paid for and almost every internet cafe DOES get myspace and tribe.net. saying she cant go to a cafe and sign on is ridiculous! If the 'mall' internet is limited then that would be rare. she should have kept her 'business money' seperate from her living money and that would have guaranteed the shipment of product. she should get a simple job and with this fan business on top of it, she should be doing fine! There are tons of jobs in so cali so whats really going on???

well, for whats its worth. I want the fans. i will wait. If there is any chance i will get them then i will wait. i cant find them anywhere else and I just want them. :-P

At this point, I'm really worried about Jenna... I don't have any fans on order and I don't know her, but I *really* hope that someone who lives near her is able to contact her, go to her house or see her at a class or something. I can't imagine the shame that must go along with having such a large & public business catastrophe, particularly for someone like her who I do believe has integrity & pride. If it were me, I would have had a breakdown long ago... Will someone *please* physically check on her??