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Hello everyone...
FYI, I spoke with Politti Ashcraft, vendor coordinator for Tribal Cafe, today and she will be e-mailing me Jenna's contact information so I can hopefully get ahold of her somehow about the fanveils that have been paid for but not yet received.
FYI, I spoke with Politti Ashcraft, vendor coordinator for Tribal Cafe, today and she will be e-mailing me Jenna's contact information so I can hopefully get ahold of her somehow about the fanveils that have been paid for but not yet received.
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Re: Update in the search for Jenna
Mon, September 17, 2007 - 2:07 PMIf you could pass on that info it woul dbe greatly appreciated. -
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Re: Update in the search for Jenna
Tue, September 18, 2007 - 12:18 AM/sarcasm Yeah lets all jump her and ask about it when we have the contact information! She'll be able to answer 100times the same question! /sarcasm off
So No better not, we all have the same question so why not let only ONE person ask it. She can get the answer back to us.
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Re: Update in the search for Jenna
Tue, September 18, 2007 - 7:16 AMdoesnt matter, her phone is shut off. she wont return the calls anyway. WE already went through this. REally i would be amazed if this supposed contact info in new and actually active. -
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Re: Update in the search for Jenna
Tue, September 18, 2007 - 10:36 AMWe'll see if the phone number is different than Paypal number. I'll try it anyway.
If that doesn't work, I'll send her a message to her address, which should hopefully work. I'll even send her a post-marked return envelope to help facilitate a reply. I agree with Tink that only one person should contact her, as bombarding her with yet more messages probably won't help her answer us any faster. Rest assured I'll let her know about your orders as well as my own. I can mention the Tribe names of all those dancers expecting veils, or if you want to send me specific information in a PM (such as your first name, what you ordered, when you ordered it, when it was paid for, whatever other details you feel are important), that would be even more helpful. I'll write up a status request with the information you provide, along with my own, to send to her. I can e-mail you a copy of the document, if you would like to PM me your e-mail address as well.
I'll keep you all updated on the progress, regardless of whether or not you PM me extra information to send to her. Sound good? -
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Re: Update in the search for Jenna
Tue, September 18, 2007 - 11:29 AMthanks for the update i'll be anxious to hear what she has to say, i'm waiting on a pair of "in stock" fans that i paid for. -
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Unsu...
Re: Update in the search for Jenna
Tue, September 18, 2007 - 1:44 PMGreat news, good luck trying to get in touch with her. I am also waiting to recieve a for a pair of 'in stock' purple demilunes which were paid for in July,
Best wishes,
Dawn x
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Re: Update in the search for Jenna
Wed, September 19, 2007 - 9:37 AMUpdate 09/19 : Talked to Politti two days ago, sent her my e-mail that day requesting contact info, no response to that e-mail. So I called her again today and she said she didn't have Jenna's info with her, wherever she is, but will get it to me tonight, hopefully, when she has access to her computer.
I've received a couple PMs with order info and I'll also add the two other orders mentioned on this thread to the status-request.
Will keep you all posted.
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Re: Update in the search for Jenna
Wed, September 19, 2007 - 1:48 PMI know this is pretty old school, but you could send her a letter in the mail since she has no access to phone or internet. Pretty sure you should be able to see her mailing address and contact information from your original PayPal transaction.
I am so sorry that everything seems to have fallen apart this way, I just can't recommend her products highly enough.
Wishing you all relief from frustration, and speedy resolution to this disconnection. -
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Re: Update in the search for Jenna
Wed, September 19, 2007 - 3:14 PMI went in to PayPal and looked at the transaction. There's a website, email address, and phone number, but no snail mail address. :(
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Re: Update in the search for Jenna
Thu, September 20, 2007 - 10:20 AMAs Kalilah has stated, there is no address listed on Paypal and the phone number listed on Paypal has been disconnected. However, I did get her registration info from Tribal Cafe and will be both calling AND snail-mailing her. Old fashioned indeed, but if that's the only means we have of communicating with her, it will have to do. :) I'm glad you have had good experience with her. I'm hoping we will all have some resolution pretty soon. I want to be able to recommend her too!
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Re: Update in the search for Jenna
Thu, September 20, 2007 - 10:18 AM**Last call for status request information!!**
I got the contact info from Politti and will be calling AND snail-mailing within the next couple days...if you want me to ask about your order, PM me the following information:
-what you ordered (length & color, pairs or singles?)
-when you ordered
-when you paid (and what amount, if you're comfortable sharing)
-name you would like me to reference (otherwise I'll just use your Tribe.net ID)
I'll keep updating on Tribe with progress.
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Re: Update in the search for Jenna
Fri, September 21, 2007 - 2:36 PMUpdate 9/21:
Called Jenna & left a message on her voicemail to call me back if she could in regards to not only mine, but also other dancers' fanveil orders, that we would please like an update on the status of our orders. I will try again later. -
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Re: Update in the search for Jenna
Sat, September 22, 2007 - 8:14 PMWell, its a start and i feel like its progress so i'd like to thank you persia for all the effort you are putting forth on behalf of us.
I do have one pair of her veils and love them so it upsets me that she is having so many problems, i would certainly recommend her if she were accessible
thanks again persia
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Re: Update in the search for Jenna
Sat, September 22, 2007 - 10:17 PMI second that. thank you
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Re: Update in the search for Jenna
Wed, September 26, 2007 - 3:12 PMUpdate 9/26:
I've tried calling in the afternoon and evening Monday 9/24 and Wednesday 9/26 with no luck. It's definitely her number but she apparently isn't available. I will be sending the letter within the next two days. If you send me your order information after the letter goes out, I will put it on my list to speak to her about on the phone (if I can ever get ahold of her), but it obviously won't go into the letter. I'll keep trying. -
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Re: Update in the search for Jenna
Sat, September 29, 2007 - 9:44 AMthanks again persia keep us posted.
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Re: Update in the search for Jenna
Tue, November 13, 2007 - 3:07 PMyep, I too have been ripped off. I purchased mine at the tribal cafe event. I still can't believe this. It is such bad karma. I hope she redeems herself and just fills in the orders and appologizes/ That's what I would do . But I would not be in this situation in the first place.
Regretfully,
Jannah
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Re: Update in the search for Jenna
Sun, September 30, 2007 - 8:52 PMUpdate 9/30:
Called & left another message 9/28, 11am.
Sent package to Jenna via regular mail that included a 3 page letter for pending orders status request with a self-addressed and stamped envelope for her to easily send a reply.
I'll keep you all posted. -
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Re: Update in the search for Jenna
Sun, September 30, 2007 - 10:36 PMMay I suggest that if you don't get a response by mail that you send the next one certified, signature request -
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Re: Update in the search for Jenna
Mon, October 1, 2007 - 9:21 AMJust a thought... signature request is a great idea, but it may be somewhat ineffective in this particular case since Jenna does not live within walking distance to a post office and I imagine that her work schedule will not have her being home when the postman comes. :( -
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Re: Update in the search for Jenna
Mon, October 1, 2007 - 10:12 AMI thought of the signature request or receipt of delivery after I sent the package...but you make a good point. She probably wouldn't be home to sign for it, anyway. : / -
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Re: Update in the search for Jenna
Mon, October 1, 2007 - 11:45 AMI suppose that you could get certified mail or tracking on it, something that does not require a signature but will tell you whether the postal service has delivered it. If you have to send it again, I would do that. However, the tracking service that the USPS offers is, in my experience, practically useless. :(
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Re: Update in the search for Jenna
Mon, October 1, 2007 - 12:05 PMThat just means she has to go to the post office to get it and they get her to sign THEN! -
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Re: Update in the search for Jenna
Mon, October 1, 2007 - 5:43 PMunfortunately, having a signed or a failed to sign envelope could make it easier for anyone who wants to REGRETFULLY have to escalate it.
I know that no one person here wishes her ill of any sort and really truly just wants this made right, regardless of which way right is.
I know that I myself still plan on purchasing from her... at an event.
I wish for a quick resolution to all parties involved.
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Re: Update in the search for Jenna
Sun, September 30, 2007 - 10:54 PMout of curiosity, how many pending orders did you get? -
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Re: Update in the search for Jenna
Mon, October 1, 2007 - 10:11 AMTen, including my own.
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Re: Update in the search for Jenna
Mon, October 1, 2007 - 3:01 PMyikes, and that is not counting those who are probably not on this tribe. -
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Re: Update in the search for Jenna
Wed, October 3, 2007 - 10:06 AMI know...AND not everyone on Tribe sent me their information. Quite a lot of orders to be neglecting. : /
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Re: Update in the search for Jenna
Mon, October 8, 2007 - 12:15 PMUpdate 10/08:
Called 10/01 at 12:45 pm - left message
Called 10/04/07 at 5:30 pm - She had no answering machine message anymore.
Called 10/08/07 at 12:17pm and got the following message: "At the subscriber's request, this phone does not accept incoming calls."
...I guess she got sick of me trying to get ahold of her. So far, no answer back on the letter either. If she doesn't return a status update with the self-addressed and stamped envelope I provided, it'll be very difficult for me not to conclude that she's blowing us all off. I've done everything I could think of to facilitate the process, above and beyond what a customer should have to do. This is very disappointing. -
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Re: Update in the search for Jenna
Mon, October 8, 2007 - 1:19 PMmahalo for all your time and effort on behalf of those who have been,,, ummm,,,, well... who are waiting... -
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Re: Update in the search for Jenna
Mon, October 8, 2007 - 2:05 PMditto, we all appeciate everything you have done for us.
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Re: Update in the search for Jenna
Mon, October 8, 2007 - 5:45 PMAdding my thanks too. We appreciate all the work you did on this Persian. Bummer for all of us ... -
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Unsu...
Re: Update in the search for Jenna
Mon, October 8, 2007 - 6:19 PMThanks for trying Persian, this whole thing has been a terrible experience in internet shopping, kicking myself for ordering those stupid damn fanveils now
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Re: Update in the search for Jenna
Mon, October 8, 2007 - 9:03 PMya, thank you. I just cant believe that she has a cell phone and she intentially is blowing all off. Wow. This is really starting to become a criminal activity in my book. When you cant even talk to your customers. I really wanted to believe that she would somehow come through. All these other dancers come on and swear they cant believe she would do such a thing and yet we have been dealing with this for a while. For her to actually cut off incoming calls to avoid. wow! ya! Its too bad, I really liked her alot when I met her. -
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Re: Update in the search for Jenna
Tue, October 9, 2007 - 6:40 AMIt's sounds like she went into a serious meltdown, and I feel horrible about the whole thing. I ordered over $400 so I would have fans to work with for our dance company, and got them in about 2 months. (Thank the Gods above!). I hope she is able to get her stuff together. She seemed so nice and on top of it back then. Wow. And I feel really, really badly for everyone here who has gone through this. I stuck up for her because my experience was so good back then. But that was then, and this is now. Praying she gets herself turned around cause this is a really bad road to walk... Persia - PM me and if you ever need to borrow some of my fans if we aren't using them for a production, you are more than welcome. This just totally sucks. -
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Re: Update in the search for Jenna
Tue, October 9, 2007 - 6:41 AMOops - Persian, it's Persian... sigh...
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Re: Update in the search for Jenna
Tue, October 9, 2007 - 5:32 PMya i understand that people can have bad times. I guess i am just so sour over the whole deal. you know what would even be nice. if she didnt want to talk to anyone, she should get a free web site like geocities and just write a letter on it to all of us letting us know if she is even worried or cares at all. EVen that would make me feel better. its easy as pie, all she has to do is start geocities through her yahoo email and type in what she wants to say then put the web site link on this tribe. just an idea. if i was in her boat and was just completely overwhelmed, I would do that and write how bad I felt. It just seems like when she can actually close her phone to incoming calls and completely ignore, then its like she has no heart at all. just a simple letter with some heart would be nice! -
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Re: Update in the search for Jenna
Tue, October 9, 2007 - 8:03 PMYou're welcome, everyone. I'm sorry that nothing came of it. I continue to hope she might post something soon and that those of you who have been waiting for so long might begin to receive your orders. This month maybe...it's going on three months. Maybe she'll be catching up by now. I've decided I'm going to give her the benefit of the doubt that she's working to fill these orders right now. Maybe she didn't cut off incoming calls by choice. Or maybe she did because she had to pay for the messages I was leaving. I don't know but I'm going to try to stay optimistic and send good juu-juu that she regains control over her business and her life. I continue to hope for peace, love, and fans. -
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Re: Update in the search for Jenna
Wed, October 10, 2007 - 6:27 AMthanks for all your effort persia
By the way if any of you see her at an event let her know we're trying to reach her, pass it along to your friends to, i had a good experience getting my first set but still waiting for my second pair and i'd hate to think she's out there having fun while ignoring us.
I guess you could say we have an APB out for jenna and our fans.
thanks again persia -
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Re: Update in the search for Jenna
Wed, October 10, 2007 - 12:31 PMI seriously picture dancers with outstanding orders going up to Jenna's vending table at various tribal bellydance festivals, grabbing fans that match what they paid for but never received, and running away clutching their fans. -
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Re: Update in the search for Jenna
Wed, October 10, 2007 - 1:54 PMIt's sad to admit, but that would be so funny. Pitiful, but funny ... -
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Re: Update in the search for Jenna
Wed, October 10, 2007 - 1:58 PMWell, um, if I don't get my fans before the next event I see her at, that's my plan of action........ -
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Re: Update in the search for Jenna
Thu, October 11, 2007 - 3:10 PMPut in a word for us, if you see her. I'm not in Cali, so I won't be able to meet her. :(
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Re: Update in the search for Jenna
Wed, October 10, 2007 - 10:06 PMHey, if I was in CA it would be tempting to go, receipt in hand, asking for them or a refund ... -
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Re: Update in the search for Jenna
Sun, October 14, 2007 - 4:06 PMIf i lived where she did i think i'd camp out in front of where she lives with receipt in hand!
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Re: Update in the search for Jenna
Sun, October 14, 2007 - 10:24 PMyes but for what I heard, if you camped in front of her house, you may be raped, mugged and killed. -
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Re: Update in the search for Jenna
Mon, October 15, 2007 - 6:55 PMthat's rough!, still she's gotta' come out some time!
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